Sales & Customer Service

The humanoid robots market map

The humanoid robots market map

We mapped out 60+ companies developing humanoid robots for applications across manufacturing, logistics, healthcare, home assistance, and more.

Jun 26, 2025

Book of Scouting Reports: Humanoid Robots

Book of Scouting Reports: Humanoid Robots

We dive into the data on the most promising private humanoid companies, including key financial metrics, opportunities, and threats.

Jun 26, 2025

7 tech M&A predictions for 2025

7 tech M&A predictions for 2025

AI will be the driving force behind tech M&A deals in 2025. From AI agent consolidation to big tech’s next battlefield, we highlight 7 areas where we expect to see deals this year.

Mar 21, 2025

The generative AI for e-commerce market map

The generative AI for e-commerce market map

GenAI tools are moving deeper into e-commerce operations, with emerging applications in packaging design, UX optimization, supply chain management, and more. We map out tech startup activity across the ecosystem.

Oct 17, 2024

Analyzing a16z’s AI investment strategy: Where the firm sees opportunity amid the genAI rush

Analyzing a16z’s AI investment strategy: Where the firm sees opportunity amid the genAI rush

In 2024 so far, Andreessen Horowitz’s leading AI priorities are multimedia generation and AI-fueled agents & copilots.

Aug 23, 2024

Future of the workforce: How AI agents will transform enterprise workflows

Future of the workforce: How AI agents will transform enterprise workflows

We dive into what agents are, their limitations, key companies, and implications for the future of work.

Jul 31, 2024

Deconstructing Salesforce’s M&A strategy and predicting 3 companies it will acquire next

Deconstructing Salesforce’s M&A strategy and predicting 3 companies it will acquire next

We mined Salesforce’s commercial transaction, investment, and M&A data from CB Insights to uncover a clear pattern in its M&A strategy. Prior investment by Salesforce Ventures and participation in its platform ecosystem are where Salesforce’s future M&A targets are found.

Feb 23, 2024

M&A strategy teardown: Why did HubSpot acquire Clearbit?

M&A strategy teardown: Why did HubSpot acquire Clearbit?

HubSpot is taking on data enrichment providers like ZoomInfo, Apollo.io, and ultimately LinkedIn Sales Navigator as it aims to become a one-stop shop for go-to-market teams.

Nov 6, 2023

Here’s how much data executives are paying for customer data platforms — and who they’re buying from

Here’s how much data executives are paying for customer data platforms — and who they’re buying from

Chief data officers are paying anywhere from $50K to $800K per year to accurately track and target their customers across digital platforms.

Oct 25, 2023

Customer perspectives on the B2B sales startups taking on ZoomInfo

Customer perspectives on the B2B sales startups taking on ZoomInfo

On the heels of Apollo.io's Series D raise — which earned it a $1.6B valuation — we examine what buyers think about sales intelligence tools like Apollo.io, Lusha, and Cognism.

Sep 25, 2023

Are Twilio’s layoffs a sign of struggle for the CPaaS space?

Are Twilio’s layoffs a sign of struggle for the CPaaS space?

We break down how headcount, valuation, and revenue metrics are trending for business communications platforms like Twilio, MessageBird, and Sendbird.

May 17, 2023

The sales and revenue operations space is consolidating. Which company will get acquired next?

The sales and revenue operations space is consolidating. Which company will get acquired next?

With tech stack consolidation top of mind for providers and buyers of sales and revenue operations solutions, we identify the companies that could be ripe for M&A.

May 2, 2023

Did Instagram’s new feature update just torch $260M of venture funding to link-in-bio companies?

Did Instagram’s new feature update just torch $260M of venture funding to link-in-bio companies?

With Instagram now allowing 5 external links on a user’s profile, standalone link-in-bio companies are going to have a tougher time defining their value proposition.

Apr 21, 2023

Top data enrichment companies — and why customers chose them

Top data enrichment companies — and why customers chose them

We spoke with software buyers who recently purchased sales intelligence & data enrichment solutions to understand product quality, competition, and pricing. Quickly compare Apollo.io, Cognism, ZoomInfo, and more with this Vendor Scorecard.

Apr 6, 2023

How generative AI can augment customer service agents

How generative AI can augment customer service agents

Brands and retailers are boosting customer service agents' efficiency using AI-generated responses and by automatically translating content. We break down the opportunity and highlight the tech vendors that are already working with clients to make this a reality.

Feb 28, 2023

With Elliott Management, Starboard Value, and Third Point now invested in Salesforce, what assets might it sell off and who are the likely acquirers?

With Elliott Management, Starboard Value, and Third Point now invested in Salesforce, what assets might it sell off and who are the likely acquirers?

We analyze Salesforce’s acquisitions, the markets they’re in, and customer satisfaction data to predict the companies Salesforce might sell and who could be tempted to buy.

Feb 14, 2023

54 companies using AI to automate customer service interactions

54 companies using AI to automate customer service interactions

This Market Map looks at the AI companies helping brands and retailers boost efficiency and customer satisfaction using automated chatbots, virtual agents, and more.

Oct 20, 2022

Tech Market Map Report: Merchandising Tech for Brands & Retailers

Tech Market Map Report: Merchandising Tech for Brands & Retailers

This report looks at the companies helping brands and retailers promote their products and compel customers to buy.

Jun 15, 2022

Forma.ai, a sales and commission management platform, raises $45M. Forma.ai competitors are CallidusCloud, CaptivateIQ, Commissionly, Compgun, Performio, QuotaPath, Spiff, Varicent, and Xactly.

Forma.ai, a sales and commission management platform, raises $45M. Forma.ai competitors are CallidusCloud, CaptivateIQ, Commissionly, Compgun, Performio, QuotaPath, Spiff, Varicent, and Xactly.

The funding will help Forma.ai accelerate product development and enhance its go-to-market efforts. Here are the top-line bullets you need to know.

May 24, 2022

Sales community Bravado raises $26M in Tiger Global-backed round. Bravado’s primary competitor is Pavilion, formerly Revenue Collective.

Sales community Bravado raises $26M in Tiger Global-backed round. Bravado’s primary competitor is Pavilion, formerly Revenue Collective.

The funding will help Bravado accelerate growth. Here are the top-line bullets you need to know.

May 23, 2022

Why consumer & retail leaders are prioritizing agent support tools

Why consumer & retail leaders are prioritizing agent support tools

Agent support tools have seen strong market momentum and notable industry leader activity in the customer service space — making it a technology worth prioritizing.

May 13, 2022

B2B conversational sales and marketing solution Qualified raises $95M from investors including Salesforce. Qualified competitors are Drift and Intercom.

B2B conversational sales and marketing solution Qualified raises $95M from investors including Salesforce. Qualified competitors are Drift and Intercom.

Qualified plans to use the funds to accelerate its product roadmap. Here are the top-line bullets you need to know.

May 5, 2022

Why consumer & retail leaders are prioritizing communications platform-as-a-service solutions

Why consumer & retail leaders are prioritizing communications platform-as-a-service solutions

Communications platform-as-a-service (CPaaS) solutions have seen notable market momentum and widespread industry leader activity in the customer service space — making it a technology worth prioritizing.

May 5, 2022

Upside, formerly GetUpside, climbs to $1.5B valuation with new financing from Bessemer and General Catalyst, among others. Upside competitors are Ibotta, GasBuddy, Fetch, Drop, Dosh, Honey, and Rakuten Rewards.

Upside, formerly GetUpside, climbs to $1.5B valuation with new financing from Bessemer and General Catalyst, among others. Upside competitors are Ibotta, GasBuddy, Fetch, Drop, Dosh, Honey, and Rakuten Rewards.

This news comes on the heels of its Series D funding round. The company plans to use the funding to expand into new retail categories. Here are the top-line bullets you need to know.

May 2, 2022

Why consumer & retail leaders are prioritizing business messaging solutions

Why consumer & retail leaders are prioritizing business messaging solutions

Business messaging solutions have seen strong market momentum and widespread industry leader activity in the customer service space — making them a technology worth prioritizing.

Apr 28, 2022

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