SugarCRM
Founded Year
2004Stage
Acq - Fin | AliveTotal Raised
$119.52MRevenue
$0000About SugarCRM
SugarCRM is a company that provides customer relationship management (CRM) solutions for various industries. Its offerings include sales automation, marketing automation, customer service, and revenue intelligence, which utilize artificial intelligence and machine learning. SugarCRM serves sectors such as manufacturing, wholesale distribution, financial services, and software & IT services. It was founded in 2004 and is based in Cupertino, California.
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SugarCRM Patents
SugarCRM has filed 89 patents.
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
8/7/2016 | 6/21/2022 | Cloud applications, Customer relationship management, Customer experience, Data types, Social networking services | Grant |
Application Date | 8/7/2016 |
|---|---|
Grant Date | 6/21/2022 |
Title | |
Related Topics | Cloud applications, Customer relationship management, Customer experience, Data types, Social networking services |
Status | Grant |
Latest SugarCRM News
Aug 21, 2025
SugarCRM Named to Constellation ShortList for Top Midmarket CRM Suites Comments Off on SugarCRM Named to Constellation ShortList for Top Midmarket CRM Suites SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced it has been named to the Constellation ShortList™ for Midmarket CRM Suites in Q3 2025. The Constellation ShortList™ portfolio highlights the key players when considering technology investments in key areas and is designed to provide guidance on rapidly changing requirements and customer needs and demands. The Midmarket CRM Suites ShortList was compiled based on Constellation client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. Constellation defines midmarket organizations as those that typically have from 250 to 1,000 employees and generate between $250 million and $1 billion in annual revenues. According to the research, in the midmarket CRM space, buyers typically seek one or more products in a suite to support sales force automation, service and support, marketing solutions, and commerce capabilities. Buyers expect analytics to be pervasive, integrated, and easy to use. Sugar Sell, sales-i, Market, and Serve are all part of SugarCRM’s platform designed to unify sales, marketing and service through intuitive AI-powered capabilities. Together, these solutions break down the silos that often exist within a business, ensuring a cohesive and efficient approach to customer relationship management and customer success. “This Constellation ShortList recognizes the strengths of our AI-powered CRM platform,” said David Roberts, SugarCRM Chief Executive Officer. “Today’s organizations demand more than data and insights; they want CRM solutions to direct sellers and customer-facing teams to the right next steps. Sugar delivers AI-powered sales technology that simplifies the complexity that comes from hundreds of customers and thousands of products, improving the productivity and effectiveness of a typical seller.” “As AI reshapes the business landscape, organizations are under increasing pressure to realize meaningful transformation,” said R “Ray” Wang, CEO and Founder at Constellation Research. “In this era of accelerated change, Constellation’s ShortList is designed to help companies identify top-performing solutions that drive efficiency and innovation.” Click here to learn more about Sugar’s AI-driven solutions for CRM.
SugarCRM Frequently Asked Questions (FAQ)
When was SugarCRM founded?
SugarCRM was founded in 2004.
Where is SugarCRM's headquarters?
SugarCRM's headquarters is located at 10050 North Wolfe Road, Cupertino.
What is SugarCRM's latest funding round?
SugarCRM's latest funding round is Acq - Fin.
How much did SugarCRM raise?
SugarCRM raised a total of $119.52M.
Who are the investors of SugarCRM?
Investors of SugarCRM include Accel-KKR, Sharespost, Goldman Sachs, Threshold Ventures, Walden International and 8 more.
Who are SugarCRM's competitors?
Competitors of SugarCRM include Forethought, Esker, Bird, Insightly, Aptean and 7 more.
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Compare SugarCRM to Competitors
Nimble is a customer relationship management company that provides CRM solutions for small businesses across various sectors. The company offers a platform that integrates contact management, email marketing, and sales automation to assist with managing relationships, tracking leads, and improving engagement. Nimble's services aim to automate marketing efforts, focusing on small business teams using Microsoft 365 or Google Workspace. It was founded in 2008 and is based in Santa Monica, California.
Zoho is a technology company that specializes in business software development across various sectors. The company offers software solutions including customer relationship management, accounting, email services, help desk, IT management, low-code app development, online learning, retail POS, digital family organization, and e-commerce platform integration. Zoho's products support various business operations, including sales, marketing, finance, and IT management. It was founded in 1996 and is based in Chennai, India.
Intercom provides a customer service platform that utilizes artificial intelligence to assist with customer support. It has developed a support agent named Fin, which responds to customer inquiries, along with tools such as an inbox, ticketing system, and reporting features. Its platform is applicable in sectors like financial services, software and technology, and healthcare. It was founded in 2011 and is based in San Francisco, California.
Pipedrive is a sales CRM and pipeline management software company that provides a platform for tracking sales pipelines, managing leads, and automating sales processes. The company's services include CRM dashboards, sales insights, analytics, and a marketplace for integrations, catering to sales teams in different industries. It was founded in 2010 and is based in New York, New York.
TVL offers asset tracking solutions through the development of software that utilizes RFID (Radio Frequency Identification) and bar code technologies. It offers products including asset tracking software, RFID tags, bar code scanning systems, and mobile computing solutions, which are employed across sectors such as government agencies, law enforcement, educational institutions, and military organizations. It was founded in 1985 and is based in North Vancouver, Canada.
Bird is an artificial intelligence (AI) powered Customer Relationship Management (CRM) platform that focuses on customer engagement across channels, including email, SMS, and WhatsApp. The company offers communication tools and integrates AI-driven agents to assist marketing, sales, support, and financial operations. Bird's platform aims to facilitate customer journeys, optimize marketing campaigns, and support customer interactions and financial transactions for businesses. Bird was formerly known as MessageBird. It was founded in 2011 and is based in Amsterdam, Netherlands.
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