Forethought focuses on customer support automation through generative AI technology in the customer service industry. The company provides solutions that aim to address issues, predict and prioritize support tickets, and support agents with knowledge to improve productivity. Forethought's platform is applicable in various sectors including e-commerce, SaaS, and FinTech, with the goal of addressing customer experience and support efficiency. It was founded in 2017 and is based in San Francisco, California.

Intercom provides a customer service platform that utilizes artificial intelligence to assist with customer support. It has developed a support agent named Fin, which responds to customer inquiries, along with tools such as an inbox, ticketing system, and reporting features. Its platform is applicable in sectors like financial services, software and technology, and healthcare. It was founded in 2011 and is based in San Francisco, California.

Zendesk provides customer service software within the technology sector. Its offerings include solutions for managing customer support across various channels such as chat, email, and voice, as well as tools for workforce management and quality assurance. Zendesk serves sectors such as retail, financial services, education, and healthcare with its customer service and employee service platforms. It was founded in 2007 and is based in San Francisco, California.

Ada specializes in artificial intelligence (AI) powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as e-commerce, financial technology, software as a service (SaaS), and gaming. It was founded in 2016 and is based in Toronto, Canada.

Front is a modern customer service platform that specializes in enhancing customer experiences and operational efficiency within the customer support sector. The company offers a suite of tools, including an omnichannel inbox, AI chatbots, live chat, and workflow automation to streamline communication and support processes. Front's platform is designed to facilitate real-time team collaboration and provide actionable service analytics to businesses of various sizes. It was founded in 2014 and is based in San Francisco, California.

Sierra provides AI agents for customer support across various business sectors. The agents engage in personalized interactions and can be integrated with existing call center technologies. The platform is designed to meet security and compliance requirements and can be tailored to the needs of clients. It was founded in 2023 and is based in San Francisco, California.