Best IT Service Management (ITSM) Companies

Oracle provides computing infrastructure and software solutions across various business sectors. The company offers an autonomous database for data organization and security, cloud infrastructure for workload migration, and applications designed for various business needs. Oracle's services cater to a variety of sectors, including government defense, scientific research, and business operations. Oracle was formerly known as Relational Software. It was founded in 1977 and is based in Austin, Texas.

Microsoft focuses on software, hardware, and services. The company offers products in business productivity software, cloud computing services, personal computing devices, and gaming consoles. Microsoft serves sectors such as business, education, healthcare, and gaming. It was founded in 1975 and is based in Redmond, Washington.

ServiceNow provides a cloud-based platform and solutions aimed at digitizing and unifying organizations across various sectors. Its offerings assist businesses in managing workflows and improving connections between employees and customers. Its solutions are applicable to industries looking to improve operational efficiency and service delivery. ServiceNow was formerly known as Glidesoft. It was founded in 2003 and is based in Santa Clara, California.

Salesforce specializes in customer relationship management (CRM) and operates within the technology sector. The company offers tools that integrate CRM, artificial intelligence, and data analytics for sales, service, and marketing processes. Salesforce's platform is intended for businesses of all sizes to manage customer interactions and workflows based on data. It was founded in 1999 and is based in San Francisco, California.

IBM operates as a global technology company involved in artificial intelligence (AI), automation, and hybrid cloud solutions across various sectors. The company provides services that include AI-driven business solutions, enterprise automation tools, and management of hybrid cloud environments. IBM provides services in sectors such as cybersecurity, data governance, and quantum computing research. IBM was formerly known as Computing-Tabulating-Recording Company. It was founded in 1911 and is based in Armonk, New York.

Atlassian provides collaboration software for software, information technology (IT), and business teams across various sectors. The company offers tools for project management, knowledge sharing, service delivery, and communication, serving developers, product managers, IT professionals, and business teams. Atlassian's products are used in software development, IT service management, and project management. It was founded in 2002 and is based in Sydney, Australia.

BMC Software specializes in information technology (IT) service and operations management, automation, and AI solutions across various sectors. The company offers services including IT service management, operations management, and business workflows that automate digital operations. BMC Software serves sectors such as financial services, healthcare, manufacturing, public sector, and telecommunications. It was founded in 1980 and is based in Houston, Texas.

Freshworks (FRSH) specializes in software-as-a-service (SaaS) solutions for business operations across various sectors. The company offers a suite of products that include customer service, information technology (IT) service management, customer relationship management (CRM), and marketing automation. Freshworks primarily serves sectors such as customer service and support, IT service management, and sales automation. Freshworks was formerly known as Freshdesk. It was founded in 2010 and is based in San Mateo, California.

Intel focuses on semiconductor manufacturing and computer hardware. The company produces central processing units (CPUs), integrated circuits, and graphics processing units (GPUs), along with advancements in artificial intelligence (AI), analytics, and cloud-to-edge technology. Intel's developments are applied in areas such as artificial intelligence, cloud computing, and edge computing. Intel was formerly known as NM Electronics. It was founded in 1968 and is based in Santa Clara, California.

Kaseya is a global provider of AI-powered cybersecurity and IT management software, catering to the IT and security management needs of organizations. The company offers a suite of products that enable IT professionals to manage and secure IT infrastructure, backup critical data, ensure compliance, and streamline operations. It was founded in 2000 and is based in Miami, Florida.

New Relic develops cloud-based software. The company provides solutions to track and provide insights into the performance of websites and applications. It serves e-commerce, retail, healthcare, media, and other industries. The company was founded in 2008 and is based in San Francisco, California.

NinjaOne offers products including remote monitoring and management (RMM), patch management, mobile device management (MDM), and cloud-native backup solutions. NinjaOne's platform is intended for managed service providers (MSPs) and IT departments that automate and streamline their IT management processes. NinjaOne was formerly known as NinjaRMM. It was founded in 2013 and is based in Austin, Texas.

NTT Data provides information technology (IT) and business services, focusing on consulting, industry solutions, business process services, digital and IT modernization, and managed services. The company offers services including application services, cloud solutions, cybersecurity, data and artificial intelligence, and enterprise application platforms. NTT Data serves sectors such as automotive, banking and financial services, healthcare, manufacturing, public sector, and technology industries. NTT Data was formerly known as NTT Data Communications Systems. It was founded in 1988 and is based in Tokyo, Japan. NTT Data operates as a subsidiary of Nippon Telegraph and Telephone.

OpenText provides Information Management solutions across sectors including cybersecurity, content management, and DevOps. The company has cloud-native services that include AI-driven analytics, cybersecurity measures, content management systems, and DevOps automation. OpenText serves customers ranging from small businesses to large enterprises. It was founded in 1991 and is based in Waterloo, Ontario.

Zendesk provides customer service software within the technology sector. Its offerings include solutions for managing customer support across various channels such as chat, email, and voice, as well as tools for workforce management and quality assurance. Zendesk serves sectors such as retail, financial services, education, and healthcare with its customer service and employee service platforms. It was founded in 2007 and is based in San Francisco, California.